SHIPPING & REPLACEMENTS
SHIPPING POLICY
All items ordered within the UK are delivered using Royal Mail and should be received within 1 – 5 working days from the date the items are dispatch. This may take longer during peak and/or seasonal periods. We attempt to dispatch all items within one working day of ordering.
Most orders will require a signature upon delivery. If you are not home when the item is delivered, Royal Mail will leave a ‘While You Were Out’ card, and you can then either collect from your local Royal Mail depot or re-arrange delivery online for a suitable time using the details on the card.
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Available delivery options for individual purchases are displayed during the checkout process.
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REPLACEMENT POLICY
Unfortunately, we do not accept return items, however if an item is damaged or faulty an Item Issue Query can be raised as a review for a replacement. Once the item has been inspected through Quality Control, either a full refund will be made, or a replacement item will be sent, depending on your preference and our stock availability at the time. Inspections can be review via an image of the item, but this must be a clear image and more than one images may be required to illustrate the issue.
If, however your Item Issue Query has been rejected, you will be notified via email regarding the rejection.
Please use the Contact page to raise an Item Issue Query and allow for 72 hours as a response time to your query. Please bare in mind a resolution to your query can take time depending in the type of issue that has been raised and we appreciate your patience while we try to resolve the issue as quickly as we can.
CUSTOMER CARE
Our Customer Care Team are available for any queries you may have during normal office hours between 9am – 5pm Monday – Friday. Please use the Contact page to get in touch and allow 72 hours as response time to your query. Please feel free to use our FAQ’s page for further assistance on frequently asked questions in the meantime.